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performance: getting more of it

If we reviewed the performance culture of your business, what would we find? How would it rate? More importantly though, how would you like it to be?

Your results are achieved through your performance culture, which is derived as a unique interaction of the four basic elements of your business: Strategy: includes all aspects of forward thinking and planning. Sets the vision for the results of the future and links to the actions of today through "systems", "assets" AND "people". Assets: things of value that the business owns and uses - physical and intangible - excludes people. Systems: all aspects relating to the performance of the day to day business operations. How things are done. Policies and procedures, Processes, rules, laws. People: everyone that interacts for this business to exist and function - employees, management, directors, owners, suppliers, investors, customers etc. Typically the focus is internal: management and the employees. As the diagram shows, the people element is the foundation for your performance culture, and your results.

Initially, we work with you to 'blueprint' the current performance culture of your business. There are a number of ways to do this including, but not limited to, employee climate surveys, workshops, one-on-one interviews, system review, alignment checks and so on. This is a very important step as it clarifies how your business (strategies, assets, systems and internal people) is perceived by those that interact with it. Once we have obtained a clear picture of the current performance culture of your business, we then work together to develop a blueprint for the desired performance culture (the future). Once the gap between the 'desired' and 'actual' performance cultures has been established, we work with you to develop a suitable transition process. Appropriate inclusion of your people would be inbuilt into the change process to develop participation, ownership and responsibility. Always remember: the current performance culture will naturally resist the change - the surface tension may be strong and resilient. A degree of artistry will be required for the desired results to be achieved.

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The best way to get a good idea, is to get lots of ideas! - Linus Pauling